1. Under what conditions can I return/ replace my product?

Returns/Replacement are accepted under the following cases -

  • Wrong Product – Wrong color/ size/ style
  • Wrong item ordered/ delivered
  • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
  • Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
  • Damaged Product – Physical damage/ Tampered product or packaging
  • Wrong Quantity – Missing Products/ Parts
  • No Invoice/Warranty Received – Available on Electronics only

2.  Can I track the status of Reverse Pickup ?

You can track the return current status via login to 'My Account' > 'My Returns'. Click on particular return Id to check details.

3 . How to claim Return/ Replacement for products under Seller/ Manufacturer’s Warranty?

You can Claim for product’s warranty by calling or visiting the nearest Service Centre of the product's Brand For any issues, please contact us at www.epaykart.com. We would take your queries forward to the respective seller
Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.

4.  Do I need to pay the courier company to send my product back?

No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. 

5. How will I know that my Returned product has reached you?

You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view the returned order details.

6. How much time does it take to replace an order?

We initiate the replacement or refund within 2 working days of receiving the product at our center.